Privacy Policy

Effective Date: January 2026
Last Updated: January 2026

Africa Collect Textiles Limited and Africa Collect Textiles Foundation (“ACT”, “we”, “our”, “us”) are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, donate, or interact with us online or offline.

By using our website (www.africacollecttextiles.com), you agree to the terms described below.

1. Who We Are

Africa Collect Textiles is based in Nairobi, Kenya.

We build Africa’s circular fashion ecosystem by collecting, sorting, and transforming used textiles into new products.

• Registered entities:
  • Africa Collect Textiles Limited
  • Africa Collect Textiles Foundation
• Postal address: P.O. Box 1423-00618, Empire Business Park, Baba Dogo, Ruaraka, Godown Number 41, Nairobi, Kenya
• Contact email: info@africacollecttextiles.com

2. Information We Collect

We collect information to provide our services effectively and improve your experience.

(a) Information you provide directly

• Name and email address (e.g., when contacting us or subscribing to our newsletter)
• Billing, delivery, and payment information (when purchasing via our webshop or making a donation)
• Message content when you contact us via forms or email

(b) Information we collect automatically

When you visit our website, we may collect:

• Your IP address, browser type, and device information
• Pages visited, time spent, and interaction data (through Google Analytics or similar tools)
• Cookie data (see section 7 below)

3. How We Use Your Information

We use your data to:

• Process donations and purchases
• Ship products and manage delivery
• Send order and donation confirmations
• Manage subscriptions and send newsletters via Mailchimp
• Respond to your questions and support requests
• Improve our website and understand visitor behaviour

We will only use your personal data for the purposes for which it was collected.

4. Legal Basis for Processing

We process your personal data based on:

• Consent – when you subscribe to our newsletter or agree to cookies.
• Contractual necessity – to process your purchase, donation, or delivery.
• Legitimate interest – to improve our services, maintain security, and communicate with you.
• Legal obligation – where required by applicable law.

5. Sharing Your Information

We never sell your personal information.

However, we may share it with trusted partners to perform essential services, including:

Each partner processes your data in line with privacy regulations and only for the purpose of providing their service.

6. Data Retention

We keep your data only as long as necessary to fulfil the purposes it was collected for:

• Transaction data (donations, orders): 7 years (for accounting/legal compliance)
• Contact and subscription data: until you unsubscribe or request deletion
• Analytics data: up to 26 months, depending on settings

When data is no longer needed, it is securely deleted.

7. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience and analyse website traffic.

You can manage or disable cookies through your browser settings. However, disabling cookies may limit some website functions.

For more information, see our cookie policy.

8. Your Rights

You have the right to:

• Request access to your personal data
• Correct or update inaccurate information
• Request deletion of your data (“right to be forgotten”)
• Withdraw consent at any time (for newsletters, cookies, etc.)

To exercise these rights, contact us at info@africacollecttextiles.com.

We aim to respond within 30 days.

9. Data Security

We use secure servers, encrypted payment systems, and restricted access controls to protect your data from loss, misuse, or unauthorised access.

All online transactions are processed via secure SSL connections and trusted payment providers (Donorbox, WooCommerce, M-Pesa).

10. International Transfers

Because we work with international service providers, your data may be transferred and stored outside Kenya.

We ensure all partners use secure, GDPR-compliant practices to safeguard your information.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the “Last Updated” date clearly indicated.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact us at: info@africacollecttextiles.com

Africa Collect Textiles, Empire Business Park, Baba Dogo, Nairobi, Kenya.